F.A.Q. For Parents


We Take Fun Seriously ( or Seriously Photograph Fun! )

Your children - laughing, playing naturally, in a variety of naturally posed and candid shots,
on site at your kindergarten, pre-school or early learning centre.

Projected, Reflected, Captured Forever

We meet a lot of children; however there's none quite like yours.

With over a decade of working with small children, we understand some children are slower to warm than others,
that some are shy, or have special needs, or only play with one truck, or are obsessed with the sandpit.

We understand that some children are just bursting to be our new best friends, to take our hands to show us all the things they can make and do with much gusto and enthusiasm.

We give wary children space to observe us play with others.  
We know our natural warm friendliness will eventually engage even the trickiest trickster, on their terms, in their time.  


Missing Teeth
Missing Socks
Mud Pies


Before Photo Week:

Children sometimes attend multiple centres, and interest may vary.
We plan staff ratios and our daily lists based on sign-ups.

Our registration fee is for the time and talent of our team to co-ordinate your child/ren, photograph, edit and upload a gallery of images to choose from.

You do not need to buy a single print, however, if you choose to purchase any of our prints or downloads, this fee is automatically deducted from any purchase.
If your child is unwell, absent or unwilling, a full refund is issued.

Around 20-25 colour images would be normal for a week's worth of smiles and activities for a kinder kid!

We also provide images in classic black and white.

We love taking Sibling Photos!

If you have more than one child attending the centre or kinder, we will always endeavour to supply you with a combined gallery of both children - separate images and together.

Yes! At Sessional Kinder, a traditional group photo is taken on your photo day.

At childcare, a composite group photo is assembled of all registered children in each class.

Yes, of course! With many of our parents sharing with families interstate or abroad, or perhaps creating gifts, canvas, calendars and albums, digitals are among our most popular purchases!

Again, a favourite purchase. We print your kinder logo and the year on the front for those collecting a library through the years.

Prints start at just $15 each and packages at $45 including GST and delivery to your kinder or centre.

After Photo Week:

When your images are ready to view, you will be emailled a special code to view your child/ren's private galleries.

Images are available approximately 3 weeks after we visit your centre.

Yay you! If you bought a digital component, these are immedately available as soon as you place your order, even if it's 3am!
Your download link will immediately appear on your order confirmation screen and a link will also be in your order confirmation email.

Printed items such as albums and enlargements will be delivered in bulk to your centre approximately 3 weeks after the final cut-off ordering date.

Technology moves so fast - once upon a time we supplied images on CD, then USB and now some of the newer computers don't even have USB hubs!
We provide instant digital downloads only, which you can save and backup to any number of your devices.

If you do require an extra USB copy provided, we can do that for you a small additional price for the USB only.

Unfortunately, we are at a new kinder/centre every week of the year, so returning to a centre is rarely viable, although we always try our best if we can co-ordinate.

Return visits are strictly on a pre-purchase basis only.

While we always ask for children to be presented with clean and wiped faces, please note sometimes children can be quite resistant to cleanliness.
Colds are a constant with young children, in every season, and we do our best to capture your child at their happiest.

Sometimes we are happiest with pumpkin on our face, and unhappiest after a good wipe down, but we do try our best

Delivery and Turnaround Times:

Free delivery is offered for all orders placed within the ordering window.

Orders are collated and sent for editing/printing as a group lot to allow for consistant turnarounds and therefore we provide reminders
both via text and email to ensure plenty of warning in regards to cut-off dates.

Prints and Albums: Within 4 weeks of the delivery window closing

Digital Delivery: Upon Payment, instantly to your inbox

Digital Downloads are sent automatically after payment

If you didnt get an email with your link, please check your 'junk'or 'spam' folders before contacting us.
If you purchased from a work email address, it's possible your emails may also be blocked by your IT department.
Hotmail is also known for it's very high filtering.

If your gallery is now closed for print orders, digital purchases are still available.


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